- Can I amend or cancel my order after payment?

We aim to process orders as soon as it's received. Please check your order before payment - Price, Shipping costs, Quantities, Address and contact details thoroughly.



- Do you have Stockists outside the UK? 

Yes we do at the following locations for now. Click the link.

United States of America 



- When is your dispatch cut off time?

Orders placed after 12noon will shipped out the next day.

During Sales/Promotions processing may be delayed for which we sincerely apologise.



- How do I track my package? 

All orders are tracked. Tracking numbers will be sent after the order has been dispatched. 



- Should I expect any delays due to COVID 19? 

Due to a lot of travel restrictions still in place globally, we have been advised by our postal services that there may still be some delays. Please be patient.



- Are there any import fees applicable/charges for International Shipping?

ByJoyAdenuga does not charge customers UK VAT, however your own country may charge Import/VAT fees on goods over a certain amount. 

Please check with your country's government website for more information. 

The Customer is solely responsible for any and all importation/delivery taxes and charges. Failure to pay may result in the destruction of goods without refund.



- Where can I learn how to use your products? 

Please subscribe to our YouTube channel and follow us on Instagram



- Do you offer Student / MUA discounts?

We do discounts and offers occasionally, watch out for these by subscribing to our newsletter.



- Do you accept refunds? 

We do not offer refunds unless there is a genuine fault with the product in question which should be reported within 3 days of receiving the order. 



Any further questions not answered here, please do not hesitate to send us an email - info@byjoyadenuga.com