Frequently Asked Questions

- Can I amend my order?

Please check your order before confirming - Price, Shipping costs, Quantities, Address and contact details thoroughly.

ALL ORDERS ARE FINAL ONCE PLACED AND CANNOT BE AMENDED.

 

 

- When is your dispatch cut off time?

Orders placed after 12noon will shipped out the next day.

During Sales/Promotions processing may be delayed for which we sincerely apologise.

 

 

- How do I track my package? 

All orders are tracked. Tracking numbers will be sent after the order has been dispatched. 

 

 

- Should I expect any delays due to COVID 19? 

Due to a lot of travel restrictions still in place globally, we have been advised by our postal services that there may still be some delays. Please be patient.

 

 

- Are there any import fees applicable/charges for International Shipping?

ByJoyAdenuga does not charge customers UK VAT, however your own country may charge Import/VAT fees on goods over a certain amount. 

Please check with your country's government website for more information. 

The Customer is solely responsible for any and all importation/delivery taxes and charges. Failure to pay may result in the destruction of goods without refund.

 

 

- Where can I learn how to use your products? 

Please subscribe to our YouTube channel and follow us on Instagram. 

 

 

- Do you offer Student / MUA discounts?

We do discounts and offers occasionally, watch out for these by subscribing to our newsletter.

 

 

- Do you accept refunds? 

We do not offer refunds unless there is a genuine fault with the product in question which should be reported within 3 days of receiving the order. 

 

 

Any further questions not answered here, please do not hesitate to send us an email - info@byjoyadenuga.com